2. SEARCH A HASHTAG

FREQUENTLY ASKED QUESTIONS

Why do the results of a search only go back a short period of time?

Tag Sleuth does not have access to the historical records of all social media. Rather, Tag Sleuth uses realtime services provided by Twitter and Instagram to search for posts. Those services only allow access to roughly the last 2000 tweets of a search or 1 week , whichever comes first. Once you begin monitoring a term with Tag Sleuth, you can be assured you won't miss a tweet moving forward.

How often are tags and visualizations updated?

Tag archives and visualizations are updated once an hour.

How big can tag archives grow?

Tag archives can grow to 10,000 posts. At that point, archives will roll over and begin anew.

Why do I have to sign in with Instagram and/or Twitter?

In order for Tag Sleuth to regularly poll social media networks to update your tag archives, we need to pass on authorization information. We never update your timeline or do anything invasive.

What does the status of a tag mean?

The status of a tag archive is either active or inactive. An active tag archive is one that we are still monitoring on Instagram for you. A tag archive is activated either because you have signed up for a trial or else you have purchased a subscription and activated that tag. An archive becomes inactive for five possible reasons: (1) You created an initial tag archive but never activated it. (2) You activated the tag archive as a trial, which ran for three days, but you never purchased a subscription and it was deactivated; (3) You activated the tag archive as a subscription and it hit 10,000 posts and rolled over; (4) You activated the tag archive as a subscription and the subscription expired; (5) You manually deactivated the archive to make room in your subscription for other tag archives.

What timezone is the created date of the post?

When viewing the last 100 posts from an archive on the web, the timestamp is represented in universal time.

How do I share my tag archives with friends and colleagues?

Tag archives are public by default. You can share or tweet the url of that page—just like sharing any other page. You can also embed the charts as an iframe in other webpages. If you make your tag archive private, only you can see your archives — and only when you're logged in.

How do I cancel my subscription?

Sign in to Tag Sleuth and click the "MY TAGS" link in the upper right corner. There you will see links to cancel reoccurring subscriptions. When you cancel, your subscription will expire based on the date you started the subscription. So, if you started a monthly subscription on May 15th and cancelled it on August 2nd, your subscription would remain active until August 15th.

Here's a screen shot:

cancel subscription screenshot

Note that if you have a non reoccuring subscription, you won't ever have to cancel your subscription. It automatically will expire. So you won't see a link to cancel.

With my three active tags, can I activate and deactivate as many as I want?

Yes. During the duration of your subscription, you can activate and deactivate at will. For example, you might start out tracking a particular tag for two weeks and then deactivate that tag archive and begin tracking a different tag for the next two weeks.

Can I reactivate an inactive tag search?

No. We don't let you do this for data integrity purposes because there would be a gap in the data. You need to start a new archive for that tag.

What does privacy mean? How do I make tag archives public or private?

Tag archives are public by default, meaning that anyone can access the archive. Each archive has a unique URL which can be shared to anyone and is indexed by search engines. By clicking on the lock icon in "My Tags" you can toggle the privacy settings, making that archive hidden to the world.

How do you calculate impressions?

Impressions are the total number of times that the posts in an archive have been delivered to social media streams. Of course, not everyone who receives a post will see it. As such, impressions are the largest possible audience for the given tag. Paid advertising works similarly; even though an ad was displayed on a website, there is no guarantee that a person actually saw it. Also, note that impressions does not deduplicate users, so if the same person sees a given tag twice, it counts as two impressions.

An archive says it has 0 posts but I know that there are tweets and instagrams for that tag or user. What's going on?

If you have activated an archive, but no posts show up for Twitter or Instagram, it probably means you haven't authenitcated your Twitter or Instagram account. We need you to register Tag Sleuth with those social media sites. You can do so by going to MY ARCHIVES and clicking on the red button that indicates you haven't authenticated. (Note, at this time, we don't need you do so for Vine or Tumblr.)

How can I get in touch with the owners of Tag Sleuth?

Please contact info[at]tagsleuth.com.

Are hashtags case senstive?

For all networks other than Instagram, yes, hashtags are case sensitive. But, unfortunately, the API access to Instagram is case sensitive. This means if you are tracking #love and someone tags their post with #LOVE we will not capture that post. The only work around is to have multiple archives that attack the problem. We recommend all lowercase, all caps and then one cap, aka #love, #Love and #LOVE.